Professional MediaWiki support

MediaWiki support plans

Having a professional support plan for your wiki is recommended because it provides you with a safety net. When something goes wrong, Professional. Wiki's experts will be of valuable help to you.

Our support plans also allow you to get the most out of your wiki. Professional.Wiki supports you in daily wiki operations. We share our extensive experience by providing advice on wikitext, forms, templates, modules, data structures, wiki administration, best practices and more. Let Professional.Wiki assist you avoid expensive mistakes.

Solid Professional

770 €
per year excl. VAT
  • Help with Wikitext usage, with creating and adapting templates, forms, etc. as well as other questions and matters concerning MediaWiki including software configuration

  • One hour of support every month
  • Support within 48 hours,
    Monday to Friday
  • 10 percent discount on extra hours

Superior Professional

2,770 €
per year excl. VAT
  • Help with Wikitext usage, with creating and adapting templates, forms, etc. as well as other questions and matters concerning MediaWiki including software configuration and installation

  • Two hours of support every month
  • Support within 48 hours,
    Monday to Saturday
  • 15 percent discount on extra hours

Supreme Professional

17,770 €
per year excl. VAT
  • Help with Wikitext usage, with creating and adapting templates, modules, forms, etc. as well as other questions and matters concerning MediaWiki including software configuration, installation and upgrades
  • Six hours of support every month
  • Support within 24 hours,
    Monday to Saturday
  • 20 percent discount on extra hours

We are happy to advise you on which plan to pick based on your needs. You can also Contact us to request custom plans, including ones with more than 6 hours per month. For small to medium sized corporate wikis we recommend Superior Professional while for larger or mission critical wikis we recommend Supreme Professional.

On-demand MediaWiki support

Professional Support

195 €
per hour excl. VAT

Need help with something wiki related and don't have a support plan? Then our on-demand Professional Support is for you! Contact us and we will help you as quickly as we can. Our support plans take priority, so consider signing up for one to get guaranteed support.

The on-demand Professional Support can also be used by those who have exhausted their Professional.Wiki support plan at the stated discount rate.

You pay for what you use and discounts are possible for larger orders.

Types of support

Professional.Wiki supports you in daily wiki operations by providing various types of support which we detail below.

Wikitext

Help with Wikitext usage ranges from basic editing assistance to advanced support with things like complex templates that store and display structured information. We can also help you with forms, semantic properties, categories and more.

Data structures

We help you create a flexible data model that captures the data of your domain. Besides creating or advising on the structure of the model, we create ways to visualize the data and establish workflows for editing it. We can also help with curation.

Installation

We advise you on which software to use for your wiki, including which extensions and gadgets we think are applicable to your use case. We can also assist with installation of MediaWiki itself, or with installing extensions.

Configuration

We help you optimize your wiki by assisting with configuration. Configuration is needed for all kinds of features such as short URLs, user rights management and namespace specific behavior. We can identify which configuration is important for your wiki.

Upgrades

Upgrading MediaWiki can be like walking through a minefield, especially when many extensions are installed. We use our experience with the software stack to identify when to upgrade, to safely do upgrades and to advise on sustainability of your setup.

Training

We can support you with individualized training that quickly brings you up to speed with the basics of wikis. More advanced topics can also be covered. We focus on key skills for your use cases and on how to avoid common pitfalls.

Want to get started right away? Do you have questions about Professional.Wiki MediaWiki support? Contact Professional.Wiki for additional information and to jointly determine which Professional.Wiki – MediaWiki support option is the best fit for you.